SKU: 64813627255

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

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Description

Secret Service: Hidden Systems That Deliver Unforgettable Customer ServiceForeword by Capodagli and Lynn Jackson, coauthors of The Disney Way All businesses have customers, but how many of them deliver unforgettably good customer service? Secret Service reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower

Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way All businesses have customers, but how many of them deliver unforgettably good customer service? Secret Service reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results. By quantifying and examining each phase of the ""Customer Experience Cycle,"" Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level. Packed with examples applicable to a wide range of industries, this book provides practical, realistic ways to: * Turn customer complaints into positive experiences * Use marketing to go deeper with existing customers * Increase customer and employee retention, and turn bland customer service into truly memorable customer experiences"

Binding Type: Paperback
Publisher: Amacom
Published: 01/28/2003
ISBN: 9780814471715
Pages: 208
Weight: 0.64lbs
Size: 9.04h x 6.06w x 0.57d
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SKU: 64813627255

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ANGEL
Phoenix, US
★★★★★ 5
Cute & Funny
Format: Paperback
Silly fun book for toddlers!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on July 10, 2025
S
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Stephanie
Boise, US
★★★★★ 5
My boys love this book!
Format: Paperback
I have two boys and they both LOL every time we read this book! Going to purchase additional books in this series because it’s too much fun!
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Reviewed in the United States on February 8, 2025
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dartchic
Fort Morgan, US
★★★★★ 5
Such a cute story
Format: Paperback
My six yr granddaughter loved this story. Many laughs were had.
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Reviewed in the United States on January 22, 2024
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Jules
Port Orchard, US
★★★★★ 5
Kids love
Format: Paperback
Great for soccer lovers
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Reviewed in the United States on April 1, 2025
O
or
New York, US
★★★★★ 5
An amazing activity book!
Format: Paperback
Wow! My 5 years old boy loves soccer, this book is full with activities just for him. Thanks a lot!!!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on October 24, 2019

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