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Description
What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer ServiceWhat do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence. What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service in a quick and lighthearted way. You'll explore how: great service is all about going the extra mile, as learned by a group of
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence. What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service in a quick and lighthearted way. You'll explore how: great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service in "By a Hare"; there's a better way to great your customers, as one grizzly honey-shop owner discovers in "Bear with Me"; and how to handle difficult conversations with customers in a positive, constructive manner, as demonstrated in this book's titular story "What to Say to a Porcupine." Each story is followed by a short discussion, illuminating topics ranging from the best tips for building customer relationships to how to motivate a service team. Fun, quick, and constructive, What to Say to a Porcupine provides all customer service professionals with easy-to-remember lessons for delivering superior customer service.Binding Type: Paperback
Publisher: Amacom
Published: 06/12/2008
ISBN: 9780814416792
Pages: 128
Weight: 0.29lbs
Size: 8.00h x 5.00w x 0.27d
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Product Reviews
★★★★★ 5
Wash Your Hands!
Package Size Name: XXL, Size: 150 sheet (Pack of 12)
Great deal for the quality of these paper towels! We order them from Amazon for the office every time! They're the perfect size for use in the bathrooms or the kitchen area, so very versatile. They are very soft paper towels and absorb moisture easily.
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Reviewed in the United States on May 22, 2026
★★★★★ 3
Average Bargain Towel Performance
Package Size Name: XXL, Size: 150 sheet (Pack of 6)
These towels are cheap enough that I'll buy them in a pinch. But they are unremarkable in every way.
Their absorption is just "okay". They fall completely apart for wet-work. And they "pill", leaving traces of paper behind when wiping down anything but absolutely smooth surfaces.
I can find better bargain towels locally, assuming that I want to run out after them.
But these will do in a pinch with same-day delivery.
RayB
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Reviewed in the United States on June 6, 2026
★★★★★ 5
Works well
Package Size Name: XXL, Size: 150 sheet (Pack of 12)
There is nothing special about this product but it works fine. The only thing is that the paper towels are rough and thin, rather than a thick and soft. They fit perfectly on our paper towel rack so that’s nice. I recommend this product if you don’t care how your paper towels feel.
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Reviewed in the United States on April 28, 2026
★★★★★ 4
Thin and not as good as costco
Package Size Name: XXL, Size: 150 sheet (Pack of 12)
They are on the thin side, but the price makes them competitive
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Reviewed in the United States on March 20, 2026
★★★★★ 5
Resistant and great smell
Scent: Tropical Island
Great bags, cheaper than at the grocery store, the size is perfect, and they are very resistant. I can put a lot of weight and wet stuff in without it damaging or spilling. Also has a great smell.
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Reviewed in the United States on June 1, 2026