SKU: 10263790191

Service Design for Business

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Service Design for BusinessNote: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled. Condition: BRAND NEW ISBN: 9781118988923 Year: 2015 Publisher: John Wiley & Sons Inc (US) Description: Unlock the potential of your business with *Service Design for Business*. This essential guide offers a transformative approach to enhancing customer experience through innovative service design. Written by experts at

Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.

Condition: BRAND NEW
ISBN: 9781118988923
Year: 2015
Publisher: John Wiley & Sons Inc (US)

Description:
Unlock the potential of your business with *Service Design for Business*. This essential guide offers a transformative approach to enhancing customer experience through innovative service design. Written by experts at Livework, a pioneer in the service design industry, this book reveals actionable strategies for meeting customer needs effectively.

In today’s digital landscape, competition is fierce, and it’s vital to engage customers through intentional service design. By adopting a design perspective, you will learn to view your organization through the eyes of your customer, fostering a culture where customer experience is everyone’s responsibility. The unique insights provided in this book will help you analyze market factors, ensuring your service offerings resonate well in today’s fast-paced environment.

*Service Design for Business* delves into real-world applications, featuring case studies from renowned organizations like Sony, Volkswagen, and Procter & Gamble. This practical handbook provides step-by-step methods to create a seamless customer journey, improve engagement, and ultimately drive business success.

Gain a competitive edge in service design and revolutionize how your customers interact with your brand. Whether you’re a business leader, designer, or marketer, this book is an invaluable resource for crafting exceptional customer experiences that keep them coming back.

Make your customer experience an organization-wide priority. Deliver memorable touchpoints and elevate your business to new heights with the power of service design.

Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.

Condition: BRAND NEW
ISBN: 9781118988923
Year: 2015
Publisher: John Wiley & Sons Inc (US)


Description:
A practical approach to better customer experience through service design

Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes.

Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers.
Approach customer experience from a design perspective

See your organization through the lens of the customer

Make customer experience an organization-wide responsibility

Analyze the market factors that dovetail with customer experience design


The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a
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SKU: 10263790191

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Beth
Birmingham, US
★★★★★ 5
Absolutely Stunning!!!
Size: 60''x80'', Color: Ombré Silver Onyx
Gorgeous blanket. Very warm and so soft. The softest blanket I've ever owned. Love the color. It's very light (in weight) while laying under it making it so comfortable - and yet - very comfortably Warm! I live in the north east of the U.S. and nights can get very cold. This blanket is perfect! So beautiful. So soft. I love it! Thumbs Up!!!
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Lynn Lewis
Bozeman, US
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Luxury faux fir blanket
Size: 60''x80'', Color: Tipped Champagne Ivory
Can’t say enough about this beautiful, so soft well made blanket! The size is perfect laying on our king size bed. The BEST purchase. Love the soft color and NO shedding!
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Reviewed in the United States on December 28, 2025
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sarinana
Lake Worth, US
★★★★★ 5
Keeps it shape and texture after washing
Size: 60''x80'', Color: Tipped Champagne Ivory
Slightly weighty but not heavy, soft, washable and keeps its shape and fluffy texture. Good throw blanket for beds or sofas. Warm and cozy blanket.
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Reviewed in the United States on November 16, 2025
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Melinda Sisk
Pawtucket, US
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Comforting
Size: 60''x80'', Color: Natural Tan
Very soft, nice weight, long enough to cover whole body
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Gracie
Los Angeles, US
★★★★★ 5
Soft as Rabbits Fur🥰
Size: 60''x80'', Color: Ombré Silver Onyx, Size: 60''x80'', Color: Ombré Silver Onyx
The softest blanket. Feels like sleeping with rabbit fur. I did anticipate it being a little heavier and it was not but that is ok I love it non the less. Would recommend to anyone! I have not attempted to wash it yet as the last one I ruined washing so were gonna wait as long as possible before washing this one. I would def recommend not drying. It has a luxurious high quality feeling to it that keeps me thinking about it all day! It's not to thick therefore it its too hot but keeps you comfortably warm. Amazon offered a %20 discount at checkout. The Blanket ended up being cheaper than I thought it would be So far I've used it for a couple weeks and 0 signs of shedding! I use it on my bed as I don't want it to get ruined. I fold it up each morning and put it away. I ordered the 60×80it fits a twin sized bed. I love this size and won't order anything smaller.
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Reviewed in the United States on August 6, 2025

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