Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Monitorpls Nbd Ahr-16506t

Experience enterprise-grade visibility, proactive protection, and predictable support with Extreme Networks’ ExtremeWorks Managed Services MonitoringPLUS. This extended service combines continuous remote network monitoring, comprehensive technical support, and regular operational software updates to keep your network secure, reliable, and performing at its best. With the Extreme Networks Managed Services Gateway providing real-time health, performance, and security insights, your IT team gets saved configurations, an up-to-date inventory database, and standardized reports—all accessible through a centralized, easy-to-use interface. The MonitoringPLUS offering is designed to reduce downtime, simplify maintenance, and optimize total cost of ownership over a full year of coverage.

• Continuous remote monitoring and proactive maintenance: MonitoringPLUS operates around the clock to detect network events, correlate data across devices, and generate pre-prescribed alerts. This proactive approach helps you address issues before they escalate, improving uptime and user experience while reducing emergency firefighting and incident response times.
• 24x7 access to NetworkControl Center (NCC): You and your team have non-stop access to Extreme Networks’ support ecosystem, including telephone and web channels, to report problems, ask product questions, and receive expert guidance. The NCC acts as a single, centralized hub for issue resolution, guidance on configurations, and deployment best practices—any day of the year.
• Software updates, upgrades, and maintenance compatibility: MonitoringPLUS ensures your hardware and Operational Software stay current with regular updates and upgrades. This keeps your network secure against evolving threats, helps maintain compliance, and preserves peak performance without requiring disruptive, on-site interventions.
• Advanced parts replacement with Next Business Day (NBD) service: When a hardware component requires replacement, the service provides fast access to advanced parts and next-business-day delivery. This minimizes downtime, reduces service windows, and supports rapid recovery in critical environments.
• Comprehensive data and reporting ecosystem: The included Managed Services Gateway consolidates health analytics, saved configurations, inventory data, and standardized reports. This centralized visibility supports capacity planning, troubleshooting, documentation for audits, and consistent communication across stakeholders.

Technical Details of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Monitorpls Nbd Ahr-16506t

• SKU/UPC: NBD-AHR-16506T
• Service duration: 1 year
• Coverage: Remote network monitoring, technical support, operational software updates and upgrades, and advanced parts replacement for covered products
• Access: Extreme Networks Managed Services Gateway for real-time network health, performance, security insights, saved configurations, inventory database, and standardized reports
• Notifications and support: Alarm notification process supports customer-initiated maintenance requests; email and web-based support included
• Response times: Next Business Day Advanced Parts Replacement to minimize downtime

How to install Extreme Networks ExtremeWorks Managed Services MonitoringPLUS

• Activation: Purchase and activate MonitoringPLUS through the NetworkControl Center (NCC) or by contacting Extreme Networks sales or support. This service is designed to complement your existing infrastructure, with no disruptive on-site software deployments required beyond initial gateway integration.
• Gateway deployment: Deploy the Extreme Networks Managed Services Gateway within your network topology according to your security policies and routing architecture. Ensure the gateway can securely reach Extreme Networks services for continuous monitoring and data collection.
• Device enrollment: Register all Covered Products (switches, routers, and related appliances) in the NCC so they’re included in monitoring, event collection, and alert routing. This enables accurate health assessments and timely notifications.
• Configure monitoring scope: Define monitoring thresholds, alert preferences, and the scope of coverage to align with your operational requirements, maintenance windows, and change-control processes.
• Access dashboards and reports: Use the NCC to view health metrics, trend analyses, and health scorecards. Set up automated reports to support internal governance, compliance, and executive visibility.
• Ongoing management and updates: Leave ongoing software updates, health checks, and parts replacement to Extreme Networks’ team. You’ll receive notifications of maintenance actions and any changes to device configurations or health status.

Frequently asked questions

• What is MonitoringPLUS? MonitoringPLUS is Extreme Networks’ extended managed service offering that provides continuous remote network monitoring, 24x7 access to support via the NetworkControl Center, ongoing Operational Software updates and upgrades, and advanced parts replacement for covered products, all designed to deliver reliable network performance with predictable annual costs.
• What does the 1-year extended service include? It includes around-the-clock monitoring, 24x7 NCC access, ongoing software updates and upgrades, advanced parts replacement with Next Business Day delivery, saved configurations, an inventory database, standardized reporting, and ongoing email/web support to help manage your network lifecycle.
• How do I access the service? Access is provided through the NetworkControl Center (NCC) and the Managed Services Gateway; your team can monitor health, performance, and security insights, view saved configurations and inventory data, and initiate maintenance requests as needed.
• What is the response time for hardware replacements? The service includes Next Business Day Advanced Parts Replacement, which minimizes downtime and accelerates repair times to keep critical services online.
• Is MonitoringPLUS suitable for all Extreme Networks devices? The service covers the Covered Products defined in your agreement and terms with Extreme Networks; eligibility depends on the devices included in your purchase and service contract.
• What support channels are included? Email support is included, along with 24x7 web and phone access to the NCC for problem reporting, questions, and assistance with hardware and Operational Software.